Investing a few minutes today will save you time later and provide peace of mind

• The iHealthRecord is an interactive online personal health record that allows you to take control of your personal health, as well as the health of an elderly parent, your children and other loved ones.
• You can create, manage and share your personal health information with us, other physicians or another caregiver.
• The iHealthRecord is your guarantee that your personal health information is readily available in an emergency.
• An iHealthRecord ensures that your health information is safe and accessible from anywhere and at anytime—especially helpful during an emergency. You can create and access the iHealthRecord from my practice Web site.

• Would you like to save a little more time during your next visit to Holzer Clinic?
• Is it difficult to keep track of your family’s medical information?
• Are you caring for an aging parent?

If you answered yes to any of these questions, then an iHealthRecord is the personal health record solution for you and your family. This service not only stores personal health information, it provides information that helps you better understand medical conditions and medications, and puts you in control of your health!

• Keeps all your health information in one place, so accurate, comprehensive information is available to us and other healthcare providers when needed.
• Confidence in the privacy and security of your health information. Your iHealthRecord is protected using industry best practices. Security and confidentiality are protected by the iHealth Alliance.
• Portability; use your iHealthRecord with us and all your other physicians for the rest of your life. It goes with you whenever you move, when you change jobs, insurance or travel.
• Personalized health education programs from trusted national health authorities and leading medical societies.

• Before your next appointment, print an iHealth Registration form and bring it with you to the office for your next appointment—saves you time!
• Review and update your iHealthRecord at least every 6 months to keep it current! Receive reminders to help you keep your records up-to-date—provides peace of mind that your records are accurate.
• Print a copy of your iHealthRecord—keeps your personal health history at your fingertips.
• Print a wallet card to keep your health information with you at all times— ensures you’re prepared for an emergency.

Creating an iHealthRecord is easy!

1. Go to www.holzerclinic.com and click on the iHealthRecord icon located on the middle left of the home page screen.
2. Complete the registration screen and click “Send Registration”. Be sure you complete all required fields with a red asterisk (*) next to them.
3. Now you are at your iHealth homepage. Click “iHealthRecord service” and read the information in the yellow box. Click “Start” to input your health information and decide who can access your iHealthRecord (i.e. family members, caregiver and physicians).
4. At the completion screen, print a wallet card and then click on “Finish” to return to your iHealthRecord overview screen for reviewing and editing your iHealthRecord at any time.

Yes. After registering, you'll receive an e-mail with the subject line "Thank you for registering." You'll then be able to access the Education Center and your iHealth Record.

Your provider will receive notification that you have requested iHealth registration and would like to use secure messaging. Once your provider approves your request, you'll receive a secure message at the e-mail address you provided when registering. (This may take a few days.) Then, you can begin using secure messaging and the appointment request option.

• The first time you access your Message Center, you'll be brought to the "Medem Terms of Service." You will need to accept the terms of service before you can start using secure messaging
• If you have new messages, there will be a link under the “Message Center” that reads "You have x new message(s)." Be sure to add info@medem.com to your address book to receive your messages.

• After your provider acknowledges your registration you’ll be able to use secure messaging
• To send a message to your provider, go to the heading "Create a New Message" and choose the type of message you'd like to send

The privacy of your iHealthRecord will be overseen by the iHealth Alliance, a not-for-profit advisory Board whose mission it is to protect the privacy of physicians and patients. You can rest assured that America’s healthcare leadership is protecting your privacy.

You can rest assured that your record is completely confidential. Only you decide who views your record—including which physicians— and only you can change it. Create an iHealthRecord for you and your family and enjoy the peace of mind that comes with knowing that your health information is safe and accessible from anywhere and at any time.

Coming in for an office visit is not always convenient and has a real cost to you. In addition to the inconvenience, co-payments, gas and parking, lost wages, child care and other costs for office visits add up. Holzer Clinic is sensitive to these costs and understands your time is valuable. While some healthcare issues require an office visit, such as new symptoms, there are many occasions when you can receive just as much, or more, individualized information— without a face-to-face meeting—through the use of our secure e-mail service—Online Consultation.

Our Online Consultation secure e-mail service, and the modest fee of $25 we may charge*, is designed for your convenience. It can save you time and money when your questions can be answered effectively online. Online Consultation may not be the ideal service for all patients, but it will serve the needs of many and we are happy to offer this service.

*We will never charge you a fee for any Online Consultation without prior notice, and in some cases the information will be provided at no charge.

Secure messaging (secure e-mail) is a new service that allows you to contact our practice without having to pick up the phone or make an in-person visit to the office. Use secure messaging from the convenience of your computer, and without the inconvenience of a phone call or travel to the physician office. Gain direct access to secure messaging with your physician from the log-in icon located on your physician’s page on the www.holzerclinic.com website.

• Follow-up advice about your current medical situation already evaluated by your physician
• Gathering educational information on options
• Reviewing test results with suggestions for further evaluation or therapy
• Obtain and discuss results from our Advanced Laboratory

Secure Messaging is only intended to be used for general administrative purposes. If you would like to ask a clinical question, you should use our Online Consultation service, which may have a modest fee associated with it. Examples of clinical questions more appropriate for Online Consultation include:

• make or reschedule an appointment
• request a prescription refill
• Get advice about your current medical situation
• Gather information on treatment options
• Review test results with suggestions for further evaluation or therapy

Secure Messaging and Online Consultation
should never be used for Medical Emergencies!

Secure messaging eliminates phone calls that take more time than sending a secure e-mail—you can contact us when it’s convenient for you. No more waiting on hold. Access answers to routine, non-urgent, requests and questions from the comfort of your home or office. It provides you a written record of your messages that you can save or print and refer back to.

Respecting your privacy is extremely important to us. Rest assured that your Secure Messages are protected by secure encryption technology.